尊敬的客户：

感谢阁下对本行“香港银证通”业务的信任和支持！为向阁下提供更加方便和安全的方式查询历史结单，招商银行香港分行（“本行”、“我们”）现谨通知阁下由2018年07月14日(“生效日期”)起，本行将全面推行网银电子账单查询及下载服务。

现有服务
本行“香港银证通”业务自2018年02月01日（星期四）已经推出“结单查询”功能，阁下可登录“个人银行香港专业版”查询自己90个历日的所有日结单和前十二个月（不包括当月）的月结单（“电子结单服务”）。

将会发生什么改变？
从生效日期起，每当有最新电子结单生成后，本行将会发送提示邮件或/及提示短讯。本行将不再通过电子邮件向阁下发送电子结单，亦在2018年7月13日(17:30-20:30)删除“投资主页”补领结单的功能。

我们建议阁下及时查阅最新电子结单。如有需要，阁下可以下载电子结单以作保存。如此项服务变更致使您无法继续使用“香港银证通”服务，请及时与我们联系。

附件请见《网银电子账单常见问题解答》了解详情，此文件（经不时更新之内容）亦可通过链接http://hk.cmbchina.com/Securities/获取。

阁下需要采取何等行动？
客户若同意及接受此函所述安排，则无需就此采取任何行动。如阁下在生效日或之后仍在本行持有“香港银证通”账户，将被视为已接受并同意此函所述安排。

若阁下不同意及接受此函所述安排，则本行将不能继续为阁下提供“香港银证通”账户服务，请阁下在生效日期前通过发送电邮至cmbhk-su@cmbchina.com通知本行。在收到阁下的书面指示后，本行会在生效日期后就终止阁下的账户作处理及安排。

本行保留不时更改任何收费、优惠或其它服务之权利。如有任何查询，欢迎联系本行职员或在办公时间内致电本行客户服务热线：

香港电话：(852) 3119 5555 内地电话：(86) 755 95555

 
Dear Customer,

Thanks for your support and trust for the ‘HKAIO E-Securities’ Service! To provide you with a more convenient and safe way to inquire the historical statements, China Merchants Bank Hong Kong Branch (“CMBHK” or “we”) are pleased to inform you that we will fully implement the Statement Enquiry Service via E-banking with effect from July 14th 2018 (the “Effective Date”).

Existing Service
‘HKAIO E-Securities’ Service has launched the “Statement Enquiry” function in E-banking since February 01st, 2018 (Thursday). Currently, you can log on to ‘Personal E-Banking CMBHK Edition’ to check the daily statements within the last 90 calendar days and the monthly statements within the last 12 months (excluding the current month) (“eStatement Service”).

What are the changes?
From the Effective Date, we will send a reminder email and/or sms text message whenever a latest e-statement is generated. You will need to use the eStatement Service to receive the statements of accounts. We will remove the statements request function in the ‘Investment Home Page’ in July 13th (17:00-20:30) 2018.

We recommend that you should check the latest eStatements in a timely manner. If necessary, you can download eStatements for record-keeping. If such service changes make you could not continue the ‘HKAIO E-Securities’ Service, please contact us in time.

Attached please find a copy of the FAQ on eStatement via E-Banking to know more; this document (as amended from time to time) is also available via accessing http://hk.cmbchina.com/Securities/.

What do I need to do?
You do not need to take any actions if you agree to and accept the arrangements stated in this letter. If you continue to hold the ‘HKAIO E-Securities’ Account on or after the effective date, you will be considered as agreeing and accepting the arrangements stated in this letter.

If you would like to opt out from the arrangements stated in this letter, we regret that CMBHK may not be able to continue to provide account service to you.  Please notify us by the Effective Date of your intention by sending email to cmbhk-su@cmbchina.com.  Upon receipt of your notification, we would process and arrange for account termination after the Effective Date. 
 
CMBHK reserves the right to change any fees, offers or other services from time to time. If you have any enquiries, please contact our staff or call our customer service hotline during office hours:

Hong Kong: (852) 3119 5555       Mainland: (86) 755 95555